Empower Your Business

Manage your entire interactions cycle, track client communication, and connect your customers & employees and much more with a unified platform that’s easy to use

Manage your entire interactions cycle, track client communication, and connect your customers & employees and much more with a unified platform that’s easy to use. The system provides many services to all departments affiliated with the service and unified communication centers, as it provides an electronic platform that brings together a group of departments, such as:

• Customer Relationship Management.
• Test Management.
• Quality Management.
• Files Management.
• Questionnaires Management.
• Knowledge Management.
• Project Management.
• Employee Management.
• Quick Research.
• Advertising Management.

Service management system that enables us to provide distinguished services in any location for services that require work in multiple field locations

Service management system that enables us to provide distinguished services in any location for services that require work in multiple field locations. Uni-Assist enables you to manage work and tasks from anywhere, on any device, and was designed with mobile devices in mind. No need to install any software and no need to worry about hardware compatibility. While providing features for tracking tasks, work time, and completion, Uni-Assist forms a unified platform for planning, scheduling, reorganizing work, and monitoring the performance of business teams. In addition to the features of issuing electronic reports to work teams in an integrated manner with other company applications and interactive monitoring panels.

campaign management system considered one of the best tools for its ability to facilitate and organize campaign management processes

Reach Max Pro is a campaign management system considered one of the best tools for its ability to facilitate and organize campaign management processes, integrate with communication systems, and enhance a comprehensive view of all customer calls.

• Campaign Management.
• Integration with Communication Systems.
• Dynamic Path Features.
• Beneficiary Management.
• Reports.
• Integration with Dashboards.

An AI-powered interaction analysis platform that transforms customer conversations into actionable insights and measurable performance improvements.

VocaMind is an intelligent platform developed by Ithra United to analyze customer calls and interactions at scale. It converts conversations into searchable data, evaluates service quality and compliance, detects customer sentiment, and provides actionable insights through interactive dashboards—enabling organizations to improve performance, customer experience, and operational decision-making.

• Speech-to-Text Conversion
• Automated Quality Management
• Sentiment & Emotion Analysis
• Compliance & Risk Detection
• Interaction Classification
• Intelligent Analytics & Dashboards