info@uniithra.com.sa
 Company Profile
920011964

Future-Ready AI Services 

Redefining Business Excellence Through AI Innovation

At Ithra United, we unlock the power of Artificial Intelligence (AI) to help businesses thrive in a fast-changing world. Our AI-driven solutions are built around three core levels: Automated Communication, Automated Quality Management, and Intelligent Analytics. Together, they transform customer experience, optimize operations, and deliver actionable insights. From chatbots and voice bots that enable 24/7 responsiveness, to automated quality monitoring that ensures excellence, and advanced analytics that reveal customer behaviors, we empower organizations to achieve smarter performance and sustainable growth. With Ithra United, the future of intelligent business begins today.

Level One

Automated Communication Process Development & Enhancement

In today’s business landscape, speed and responsiveness are vital to success. Ithra United empowers organizations with smart automated communication solutions that ensure seamless interactions, faster response times, and 24/7 availability.

Core Tools
  • Chatbots: Automate customer conversations through instant text-based responses.
  • Voice Bots: Handle voice calls efficiently to reduce wait times and enhance customer satisfaction.
  • AI Agents: Virtual agents capable of managing complex interactions with greater accuracy.
  • Virtual Offices: Interactive environments that deliver human-like service experiences.
Strengths
  • Significantly improves response speed and efficiency.
  • Reduces operational costs while maximizing resource productivity.
  • Provides round-the-clock customer support.
  • Delivers innovative and interactive communication experiences.
Level Two

Au​tomated Quality Management & Monitoring Development

Quality is more than just a standard—it reflects customer trust and long-term success. Ithra United provides intelligent quality management solutions that ensure performance excellence, streamline operations, and elevate customer satisfaction.

Core Tools
  • Automated Quality Management: Smart monitoring of service and interaction quality.
  • AI Knowledge Management: Organizes and delivers knowledge efficiently to staff and customers.
  • AI Virtual Assistant: Provides instant support, reducing human error and improving consistency.
  • RPA & Automation: Simplifies repetitive tasks and transforms them into automated processes.
  • Customer Journey Mapping: Analyzes customer touchpoints to enhance the overall experience.
Strengths
  • Enhances accuracy in quality monitoring.
  • Speeds up operational processes and boosts efficiency.
  • Improves customer satisfaction through proactive oversight.
  • Empowers decision-making with reliable data insights.
Level ​Three

Intelligent Analytics Development & Enhancement

Intelligent analytics is the key to deeply understanding customers and making successful strategic decisions. At Ithra United, we provide advanced AI-powered analytical solutions that transform raw data into actionable insights, enabling sustainable growth and improved performance.

Core Tools
  • CX Analysis: Comprehensive evaluation of customer experience to identify opportunities for enhancement.
  • Voice & Digital Interaction Analysis: Understanding customer behaviors across voice and digital communication channels.
  • Sentiment Analysis: Identifying positive and negative customer sentiments to accurately measure satisfaction.
  • Call/Interaction Reason Analysis: Pinpointing the underlying reasons behind customer interactions to improve services.
Strengths
  • Provides accurate insights to support decision-making.
  • Enhances customer experience through a deeper understanding of needs.
  • Enables prediction of future market and customer trends.
  • Improves operational performance with data-driven strategies.