With our Contact Centre Outsourcing solutions, businesses can fully outsource customer service and customer relationship management through various channels, while resting assured that the quality is at its best, the customers are satisfied and the costs are among the lowest in the market.
We provide businesses with integrated omni-channel contact centres that are equipped with the world’s latest technologies and practices. Whether the services are outsourced or provided in- house, we promise to bring what is best to every channel.
WHAT WE DO:
We fully manage In-house & Outsourced Contact Centre services
We provide Contact Centre & Customer Experience (CX) Consultation
We setup the infrastructure of Contact Centres: Provisioning, Supplying & Installation
We build & operate World-class Contact Centres & Command Centres
We provide Staffing, Training & Development Management for Contact Centres
We provide Software, Applications & CRM for Contact Centres
We Develop & implement AI & RPA Solutions
OMNI-CHANNEL CALL CENTERS
For an exceptional customer experience, we provide organizations with strategies and tools that offer an integrated, yet seamless, customer service experience through a variety of channels:
Calls
Emails
Video Calls
Mobile Apps.
Webchat
Social Media platforms
Client’s portal
Chatbot & Voicebot
INCORPORATING NEW TECHNOLOGIES INTO CONTACT CENTRES
The boom in cloud services and machine-learning tools has brought new powerful AI capabilities to contact centres. The following technologies aim to improve customer experience on many levels.
Implementing Chatbots & Voicebots
Automating routine tasks
Adapting Predictive Analytics & Big Data
Improving interactions routing using Natural Language Processing (NLP)
Running Data Analytics to assist agents in decision-making & improve efficiency
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