SOLUTIONS & SERVICES

CUSTOMER EXPERIENCE OUTSOURCING SERVICES & CONTACT CENTRES
CUSTOMER EXPERIENCE OUTSOURCING SERVICES & CONTACT CENTRES

CUSTOMER EXPERIENCE

With our Contact Centre Outsourcing solutions, businesses can fully outsource customer service and customer relationship management through various channels, while resting assured that the quality is at its best, the customers are satisfied and the costs are among the lowest in the market.
We provide businesses with integrated omni-channel contact centres that are equipped with the world’s latest technologies and practices. Whether the services are outsourced or provided in- house, we promise to bring what is best to every channel.
WHAT WE DO:
  • We fully manage In-house & Outsourced Contact Centre services
  • We provide Contact Centre & Customer Experience (CX) Consultation
  • We setup the infrastructure of Contact Centres: Provisioning, Supplying & Installation
  • We build & operate World-class Contact Centres & Command Centres
  • We provide Staffing, Training & Development Management for Contact Centres
  • We provide Software, Applications & CRM for Contact Centres
  • We Develop & implement AI & RPA Solutions

OMNI-CHANNEL CALL CENTERS

For an exceptional customer experience, we provide organizations with strategies and tools that offer an integrated, yet seamless, customer service experience through a variety of channels:
  • Calls 
  • Emails 
  • Video Calls
  • Mobile Apps.
  • Webchat
  • Social Media platforms 
  • Client’s portal
  • Chatbot & Voicebot

INCORPORATING NEW TECHNOLOGIES INTO CONTACT CENTRES

The boom in cloud services and machine-learning tools has brought new powerful AI capabilities to contact centres. The following technologies aim to improve customer experience on many levels.
  • Implementing Chatbots & Voicebots
  • Automating routine tasks
  • Adapting Predictive Analytics & Big Data
  • Improving interactions routing using Natural Language Processing (NLP)
  • Running Data Analytics to assist agents in decision-making & improve efficiency

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الرياض، المملكة العربية السعودية شارع العليا، حي المروج